You’ll still receive a monthly utility bill listing the amount and payment due date; however, 25 days from your bill date, the funds will be electronically transferred from your bank account (Electronic Funds Transfer/EFT). There’s no charge from Lakeland Electric for this service.
Your utility bill will still be sent directly to you; however, printed below the amount to be deducted from your bank account will be "EFT MM/DD" (Electronic Funds Transfer on the month and day). You will still be able to question your bill by calling Customer Service within 10 days of the date your meter was read, and your EFT payment will not be processed until the dispute is resolved. If notification is made after 10 days, the EFT payment may be deducted from your account and any adjustments will be made on the next month’s utility bill.
If your bank refuses to honor your EFT payment for any reason, a fee will be added to your account, along with the unpaid bill. You'll have ten days to redeem the EFT with cash, money order, cashier's check from a Bank or credit card to avoid disconnection and six days if the returned EFT is a 2nd returned transaction within a 12-month period. If service is disconnected, you must pay the EFT in full and a reconnection charge will be added on your bill.