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Important City of Lakeland Numbers
Outage Reporting
(866) 834-4248
Customer Service Call Center
(863) 834-9535
Monday - Friday, 7:30 am - 8 pm (EST)
Fallen Power Lines/Water Outages
(866) 834-4248
TDD Number (hearing impaired)
(863) 834-8333
24-Hour Automated Billing Information
(863) 834-1616
Lakeland Police Department (non-emergency)
(863) 834-6900
Lakeland Fire Department (non-emergency)
(863) 834-8200
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Sources of Emergency Information
Polk County Communications Center
(863) 534-5600
American Red Cross (Shelters)
(863) 294-5941
United Way Information Referral Service
(863) 648-1515 / (800) 881-UWAY
Citizens Information Line
(863) 534-0321 / (866) 661-0228
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Official Emergency Broadcasting Radio Stations
Under storm/emergency conditions, most radio stations will be broadcasting special public service announcements in order to keep the public updated on severe weather, shelter information, power outages, etc. Here in Lakeland, WONN 1230 AM and WPCV 97.5 FM have been designated as the primary emergency broadcast system stations for Polk County. Lakeland Electric will do its best to keep these stations and the others informed on the most up-to-date news regarding power outages. Please do NOT call these stations to report outages or ask for utility status information!
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