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How Do I Get Service Connected?
To get electricity turned on at a new location, contact Customer Service at
(863) 834-9535, or use the online form below.
Online requests require a minimum of 2 business days to process. The actual time required completing any given request or process may require additional time. Once the form is submitted, you will receive a confirmation that we have received your request. If you do not receive this confirmation within 2 business days, please contact Lakeland Electric immediately. This may be an indication your email was rejected
Online requests are not intended for same day service. If same day service is required, please contact Customer Service by calling (863) 834-9535, if outside the (863) area code, please call toll free (800) 929-4876, Monday through Friday, 7:30 am – 8:00 pm.
Residential Service Application and Agreement Forms
Customers with existing Lakeland Electric service usually can handle the details over the telephone, and any deposit will be transferred automatically.
A $10-$15 service connection fee for new service will be charged on the first utility bill. If you need same-day service, there is an additional $15 fee, as well as a $40 fee for any service cut-on after normal business hours.
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Is A Deposit Required?
Lakeland Electric will request an Equifax credit check with your authorization. Your social security number is used to obtain this free service, which determines if your security deposit can be waived. This is only available to the person who calls Lakeland Electric with the request. If you are an existing customer and transferring service to a new address, any previous deposit will be automatically transferred to your new account.
Applicants who already have electric and/or water service with the City of Lakeland, and who meet the requirements of excellent utility credit history as defined herein, may activate a second service for up to two weeks without placing an additional deposit.
*Excellent Credit history is defined as: (i) a positive credit scoring provided by an industry recognized credit reporting bureau, and (ii) with none of the following during the most recent 12 month period: 1) cut off order printed, 2) a meter tampering violation, 3) any unpaid outstanding charges, or 4) a returned check.
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Residential Customers
Residential utility customers shall be required to pay to the City of Lakeland the following deposits for installation or connection of:
Electric Service $150.00
Water Service $30.00
Electric & Water Service (Combined) $180.00
Wastewater $35
Solid Waste/ Recycling $15
Storm Water $10.00
Polk County Sewer (if applicable) $60.00
Skyview Water (if applicable) $20.00
Applicants for service that can prove an excellent credit score may have the deposit requirement waived or modified.
Depending on the credit history, the deposit required may be up to two (2) times the average monthly utility cost for that service location.
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Returned Deposit Checks
If a check for the initial deposit is returned for insufficient funds, you must make the full payment, by cash or money order within six days to avoid disconnection of service.
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Deposit Refunds
All deposits will be held in an account that earns monthly interest. After you have maintained a satisfactory payment history with Lakeland Electric for 24 continuous months, the total deposit will be credited to your electric bill. No checks will be issued unless your account is closed and a credit balance remains. Deposits remaining at the time the account is closed will automatically be applied to the outstanding bill.
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Account Contract Terms and Conditions
I understand and agree as follows:
I will not be considered for a payment arrangement until I have had this service 6 months or longer. If any party, now or hereafter, receives benefit of service from this account, has ever received benefit of service from an account that owes an outstanding balance (regardless of its age), I agree to be responsible for the full amount of the outstanding balance and for Lakeland Electric to move the full balance of such outstanding amount to my current account. If I leave any outstanding balance on this account, I will be required to pay this amount in full prior to obtaining any new service at any time. Any balance that remains unpaid after 90 days from the cut off date may be assessed a collection fee.
That Florida Law exempts residential accounts from paying sales tax. I will not be exempt if there is a commercial business of any kind conducted on these premises. If this account is for a model home, there is to be no sales center or office benefiting from this service. It is my responsibility to notify Lakeland Electric of any changes to the status of my account. That I am responsible for all taxes, penalties, late fees, surcharges and interest that may be assessed against this account while it is in my name. I am responsible for any meter tampering and penalties therefore while this account is in my name no matter who tampered with the meter. That this information is subject to audit by The Florida Department of Revenue. I agree to pay all costs of collection of this account, including court costs and attorneys’ fees.
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Click Here* to download Lakeland Electric's Rate Tariffs.
*Warning: This is a large file. (1.23 MB)
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