Understand Your Bill |
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Your bill reflects your personal electric usage habits. Bills can vary significantly from month to month and are affected by weather, appliance efficiency, home insulation, the number of days in the billing cycle and other factors.
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Due Date
Your utility bill is due upon receipt and becomes delinquent within three to four weeks from the time your meter is read. The exact date, which is indicated on your bill, depends on your individual billing cycle and the number of days in the month.
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Late Charges
If your payment reaches us after the delinquent date shown on your bill, late charges of $3.50 per month or 1.5% of the total past due balance, whichever is greater, will be charged.
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Returned Checks
If your check is returned, a fee will be added to your account, along with the unpaid bill. You'll have ten days to redeem the check with cash or a money order to avoid disconnection and six days if the returned check was a deposit payment. If service is disconnected, you must pay the check in full and a reconnection charge will be added on your bill.
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Delinquent Bills
To avoid disconnection of your utility service (or additional service charges which may occur as a result of disconnecting your service), please be sure that we receive past-due payments prior to 5:00 pm on the date indicated on your utility bill.
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Financial Problems
If you are having temporary financial difficulties and are unable to pay your bill, let us know. For customers with six months of established credit, we can offer a payment extension to help during a financial crisis. You will need to contact us prior to your due date to make these arrangements.
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Click Here to download a PDF file on "How to read your bill". (81kb download)
Click Here to download the Adobe® Acrobat® plug-in.
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